Refund Policy

Hayes Boutique

Order Confirmation & Policy Agreement

By placing an order on the Hayes Boutique website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

Completing a purchase means that you:

  • Have reviewed and accepted our return conditions and timeframes
  • Agree to follow the return procedure outlined below
  • Acknowledge that, in the case of a payment dispute or chargeback, this policy and all related order records may be used as supporting documentation

Returns

If you are not completely satisfied with your purchase, you may request a return for eligible items within 30 days of delivery, provided the conditions below are met.

Return Eligibility

To qualify for a return:

  • Items must be unused, unworn, and unwashed
  • Items must be returned in their original condition and packaging
  • Only standard inspection and handling should have occurred
  • Return shipping and handling costs are the responsibility of the customer

Once we receive your return, it will be reviewed and processed within 7 business days.

We reserve the right to decline returns that show signs of wear, misuse, damage, stains, odors, washing, or any condition that makes the item unsuitable for resale.

How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at info@hayesboutique.com within 30 days of delivery
  2. Include the following information in your message:
    • Order number
    • Reason for return
    • Photos of the item, required if damaged or defective
    • Your full name and shipping address
  3. Wait for return approval and instructions before sending anything back

Please do not ship items without authorization. Unauthorized returns may be refused.

We strongly recommend using a tracked shipping service and keeping proof of shipment until your return is completed.

Defective or Damaged Items

If your order arrives damaged or with a manufacturing defect, please contact us within 2 days of delivery at:

info@hayesboutique.com

Please include:

  • Your order number
  • A short explanation of the issue
  • Clear photos or a short video showing the problem

Once the issue has been verified:

  • We may offer a replacement, depending on availability and the nature of the defect
  • In some cases, returning the item may not be required
  • Replacement items are usually processed within 7–14 business days

Lost, Refused, or Unclaimed Orders

If your package appears to be lost in transit:

  • Contact us with your order number and tracking information
  • We will assist with a courier investigation
  • If the loss is confirmed by the courier, we may arrange a replacement or refund

If a package is refused, unclaimed, or returned due to an incorrect address provided at checkout, a $35 CAD fee may be deducted from your refund to cover administrative and shipping costs.

Cancellations & Right of Withdrawal

You may request to cancel your order before it has been shipped.

Please note:

  • Orders cannot be canceled once they have been shipped
  • If your order is already in transit, you may initiate a return after delivery
  • To request a cancellation before shipment, email info@hayesboutique.com as soon as possible
  • Return shipping costs remain the responsibility of the customer

Chargebacks & Disputes

If there is an issue with your order, we encourage you to contact us first so we can resolve it quickly and fairly.

In the event of a chargeback or payment dispute, Hayes Boutique may submit relevant documentation to the payment provider, including:

  • Order confirmation
  • Shipping and tracking details
  • Delivery confirmation
  • Email communication
  • Submitted images or return records
  • This Return & Refund Policy

Filing a chargeback without prior contact may delay resolution and may affect future purchasing eligibility.

Important Information

Please read the following information carefully before placing an order:

  • All approved returns must be shipped to our central fulfillment warehouse in Asia
  • Return shipping costs are not covered by Hayes Boutique
  • We are not responsible for customs delays or clearance issues
  • Hygiene-sensitive items returned in used or unsanitary condition will not be accepted
  • Returns are not free; shipping and handling fees apply
  • Items must be returned in acceptable condition to qualify for a refund
  • Refunds are issued only after the returned item has been received and inspected

Refund Processing

Once your return has been approved and inspected, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear on your bank statement, depending on your payment provider.

Original shipping costs, return shipping costs, customs fees, and handling fees are non-refundable unless otherwise required by applicable law.

Contact Us

If you have any questions about this Return & Refund Policy, please contact our customer support team:

Hayes Boutique
Email: info@hayesboutique.com

We’re always happy to help.